Privacy Policy

What we collect

When you send an enquiry, we collect your name, contact details, who the support is for, the services you're interested in, your visit preferences, and any home environment or safety information you choose to share.

When you book, we may also record access arrangements, worker notes and invoice history.

Why we collect it

We use your information to respond to enquiries, plan safe and suitable visits, match you with the right helper, keep nominated family members updated (only with consent), and manage invoices and payments.

Family updates and consent

Visit updates are only shared with a family member or nominated contact after the customer's consent is confirmed. Consent can be changed or withdrawn at any time by contacting us.

How it's stored

Your information is stored securely in our systems and is accessible only to Nurtura Homes staff who need it to provide your service. We do not sell or rent your information to anyone.

Access and correction

You may ask to see, correct or delete the information we hold about you at any time. Email Nurturehomes21@gmail.com or call 0411 723 133 and we'll action your request promptly.

Australian Privacy Principles

We aim to handle all personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).