Terms of Service

What Nurtura Homes provides

Nurtura Homes provides private-pay household support: home help and cleaning, garden and outdoor care, meals and kitchen help, errands, home check-ins and family updates.

We are not a registered aged-care provider, NDIS provider or medical service. We do not provide personal care, nursing, medication administration, baby care or regulated health services.

Quotes and pricing

Published prices are examples for Adelaide metro. Every engagement is confirmed with a quote before work begins. Prices cover the first hour of a visit; each additional hour is charged at $20 unless your quote says otherwise.

Tradespeople and maintenance

If maintenance such as electrical, plumbing or carpentry work is needed, we can arrange a trusted, licensed service provider for you. That work is charged at the provider's own quote, which you approve before any work begins. The provider — not Nurtura Homes — performs and warranties that work.

Your home and safety

You agree to tell us about hazards, difficult access, pets and restricted areas before the first visit. We may pause or decline tasks that are unsafe for our team members.

Bookings and payment

Submitting an enquiry does not confirm a booking. Services, availability, pricing and terms are confirmed with you before commencement. Invoices are payable by the due date shown on the invoice.

Liability

We take every care in your home, but to the extent permitted by law our liability is limited to re-supplying the service or refunding the amount paid for the affected visit.